At Riverbendtreasures, we're dedicated to handing over top-tier overcoats and making sure you have an unbroken purchasing experience. In case something is going wrong, our go-back and refund coverage is right here to aid you. Please study the facts underneath cautiously to recognize a way to continue with returns or refunds.

1. Return Window

You might also additionally request a go-back or refund within 14 days of receiving your order. Unfortunately, requests made after this window will now no longer be eligible for going back or refund.

2. How to Request a Return or Refund

To provoke your go-back or refund:

Email us at [email protected] with:

• Your order number
• Description of the difficulty
• Clear pictures (if the object is defective, damaged, or incorrect)

Our aid group will reply within 24–48 enterprise hours with subsequent steps.

3. Eligible Return/Refund Situations

We best receive returns and problem refunds for the subsequent scenarios:

• Damaged or Defective Items
  If your object arrives with seen harm or purposeful defects, contact us without delay with pictures.
  Response: inside 2 enterprise days
  Refund or substitute issued within 5–7 enterprise days after object is acquired again.
• Wrong Product Received
  If you get hold of an object distinctive from what you ordered, please offer pictures for verification.
  We'll offer a pay-as-you-go go-back label within 1–2 enterprise days.
  Refund or reshipment within 5–7 business days after return confirmation.
• Order Not Delivered
  If your bundle has now no longer arrived within 10 days from the delivery date, please contact us.
  We will tune the cargo and remedy the difficulty in 2 enterprise days.
  If shown lost, a complete refund may be issued within 5–7 business days.
• Order Cancellation (Pre-Shipment Only)
  If you change your mind earlier than your order ships, email us as quickly as possible.
  Orders can best be cancelled earlier than 10:00 PM on the day of purchase.
  Full refund processed within 3–5 enterprise days.

4. Refund Processing Time

• Refunds may be processed again on your unique price method.
• Once approved, please permit 5–7 enterprise days for the finances to appear in your account, depending on your financial institution or card provider.

5. Ineligible Returns

We do now no longer receive returns for:

• Requests made after the 14-day go-back window
• Items displaying symptoms and signs of wear, alteration, or misuse
• Unverified claims without photographic evidence

6. Need Help?

For all go-back or refund inquiries, please contact our committed group at
📧 [email protected]

We intend to reply within 24–48 enterprise hours.